FLY Fitness Membership Terms and Conditions:
Membership
Your agreement is with us, FLY Fitness Ltd, registered in England & Wales (Company No. 10956764). These terms and conditions form part of your agreement with us, and replace any previous terms and conditions.
You must comply with and agree to the rules and regulations that apply to FLY Fitness Ltd whenever using our gym facilities.
These terms and conditions must be complied with alongside the FLY code of conduct.
FLY Fitness Membership Types:
For any types of memberships not listed within these terms and conditions, contracts will be issued separately.
The Ultimate Gym Membership:
This is a 26 week contract which will commence on the day the you completes your membership application. The Ultimate Gym membership cannot be cancelled within the 26 week period. At the end of the initial 26 week period, The Ultimate Gym membership contract term will automatically convert into a rolling 4 week contract. If you wish to cancel your contract before it converts then a notice to quit must be provided 4 weeks before the end of the initial 26 week term. The 4 week contract membership fees are collected on a weekly basis as per the initial 26 week contract. You can cancel your 4 week rolling contract with a 4 week notice period. Any claims to agreements to the contrary of the above must be supported in writing from a director of FLY Fitness Ltd.
Students/NHS get a 10% discount on the Ultimate Gym Membership only. A valid Student ID card/NHS Card must be produced within 7 days of signing up. If a valid ID is not presented, the account will automatically convert to the full price membership amount on the current rate. Once the student status expires the account will automatically convert to the full weekly membership price.
Flexi Pass:
Non-members can access both the open gym and classes based on a pay as you go basis. Flexi passes can be purchased as a singular Flexi pass, 10 Flexi passes or 30 Flexi passes. If a single Flexi pass is purchased it must be used within 7 days of purchase. If a 10 or 30 Flexi pass is purchased, the passes must be used within 6 months from the purchase date.The expiration date of these passes can not be amended. A single Flexi pass can be used on either the open gym OR a class. If you wish to use both the gym and attend a class in one visit this will require two Flexi passes. FLY Fitness Ltd has the right to reserve the use of changing areas and lockers for members only. Gym members take priority during busy times. Classes must be pre-booked. If the booked class is not attended, the class pass will still be used and will not be refunded. Flexi passes are non- refundable and non-transferrable.
The Gym Only Membership:
This is a 26 week contract which will commence on the day the you completes your membership application. The Gym Only membership cannot be cancelled within the 26 week period. At the end of the initial 26 week period, The Gym Only membership contract term will automatically convert into a rolling 4 week contract. If you wish to cancel your contract before it converts then a notice to quit must be provided 4 weeks before the end of the initial 26 week term. The 4 week contract membership fees are collected on a weekly basis as per the initial 26 week contract. You can cancel your 4 week rolling contract with a 4 week notice period. Any claims to agreements to the contrary of the above must be supported in writing from a director of FLY Fitness Ltd.
Student and NHS discount is not available for this type of membership.
Fees:
Our membership fees are calculated on a weekly basis. You must provide a current, valid, accepted method of payment for use by FLY Fitness Ltd. We will automatically bill the weekly membership fee to your chosen payment method each week until your membership is cancelled or terminated. FLY Fitness Ltd do not accept American Express.
Membership Billing Cycle/ Recurring Billing Cycle:
By signing up to a membership with FLY Fitness Ltd, you authorise us to charge your chosen account on a weekly basis at the current rate. Increases in the current rate will be notified with 2 week’s notice. We will inform you of any changes via e-mail.
When you sign up to a FLY membership, you will be charged for the first week. The subsequent weekly fees will be billed automatically on the same day the following week. After the initial commitment period is over, your membership will automatically convert to a rolling 4 weekly membership and the automated weekly billing will continue until the membership is terminated either by you, or by us. There is a 4 week notice period to terminate a membership once the initial term has ended.
No Refunds:
Unless expressly stated to the contrary herein, or as provided by applicable law, payments are nonrefundable and non-transferrable, and there are no refunds or credits for partially used periods. Any claims for contracts to be ended early or refunded must be supported with written proof from a director of FLY Fitness Ltd.
Payment Methods:
Customers/ members can update their payment method information by logging into their account and updating accordingly. Alternatively this can be done in person at the reception.
Failure to Pay:
If your weekly fee collection fails for any reason, FLY Fitness Ltd will contact you via the contact details provided. For all failed payments a £25 administration fee is applicable and will be automatically collected from your account.
FLY Fitness Ltd will re-attempt collection of unpaid fees until the payment has been successfully taken. The member is responsible for any charges imposed by your bank in connection with any failed payments or attempts.
If a payment is not successfully settled on account in accordance with these Terms (see Ending Membership) the customer is contractually responsible for paying the membership fee until the end of the contract term, and until a sufficient notice to quit has been provided by the customer.
If at any time a membership account is in arrears, members will not be allowed to enter or use the facility.
FLY Fitness Ltd will appoint a debt collection agency to collect any unpaid membership fees; with the member liable to pay any costs associated with this process, including legal/ court costs/ interest accrued.
All members are liable to pay their fees for the duration of their contract.
Membership Freeze:
FLY Fitness Ltd provides the opportunity to freeze your membership for one period per year at a cost of £35, to be paid in advance of the membership freeze. Multiple freeze requests will not be approved.
All freeze requests must be sent memberships@flyfitness.co.uk.
Freeze requests are available for up to three (3) consecutive 30-day periods (i.e. 30, 60 or 90 days). Upon expiration of the freeze period, your account will automatically reactivate and regular membership payments will resume. If you chose to cancel your membership during the freeze period, the standard 4 week written cancellation notice requirement stated in your membership agreement is applicable and a final full 4 week’s payment will be required before your membership can be terminated. If you choose to reactivate your membership after it is cancelled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
Membership freeze requests must be submitted no less than 14 days before the required freeze start date. The 14 days must cover two fee collection dates. Membership freeze requests received with less than 14 days notice cannot be processed until after these payments have been made. All membership payments are non-refundable.
Ending Your Membership:
To terminate your membership you must send written notice to memberships@flyfitness.co.uk. On receipt of your notice, we will issue a cancellation form which must be completed and returned, either via post or email, in order for the termination request to be completed and finalised. If you are still within your initial commitment period, your membership will terminate on the last day of this commitment period, as long as notice is given at least 4 week’s in advance to this date. If you decide to end your contract with us, we will confirm the details of the contract termination in writing within 10 days via email. This confirmation will include details of the date your membership will end.
Ending Your Membership Early:
At any time, you are entitled to end your membership ahead of the initial commitment period if any of the following apply: You are suffering from a serious illness or injury. You lose your job or are declared insolvent. You move further than 20 miles away from the gym, provided you do not already live this far away on initial sign up. You are relocated in your employment to a location that is more than 20 miles away from the gym. If any of the above circumstances applies you must give 4 week’s notice to end your membership. We will require proof of circumstance to support the cancellation. To end a membership early you will need to email memberships@flyfitness.co.uk with a written request to end your membership early.
Our Right To Cancel:
We have the right to cancel your membership at any time without giving notice if; you break the terms of your membership agreement; you allow another person to use your membership card to access the gym; you use aggressive, offensive or discriminatory language to speak to FLY Fitness Ltd staff or other members of the gym; you display violence towards any FLY Fitness Ltd staff or gym members. If we cancel your membership under any of the above terms you will not be able to re-join as a member of FLY Fitness again in the future, nor will you be allowed access to the premises.
Changes To Your Membership Terms:
We reserve the right to change our membership pricing plans at any time. If we plan to change membership fees and this will directly affect you, we will give you notice in writing of at least 2 weeks before the changes are due to take place.
Membership Cards:
Membership cards are encrypted with your personal data and an ID photograph and will track your entry into and exit from the gym. Your membership card is personal to you and cannot be used by anybody else. You must bring this card with you every time you visit. If you forget your membership card the reception team may not be available to grant access as the reception is sometimes unmanned. If you lose your membership card, you must let the reception team at the gym know as they must deactivate your card and issue another. There will be a £5 charge for a replacement cards. If your membership card is found to be used by somebody other than you we are entitled to cancel your membership immediately, unless you have previously notified us of that card being lost or stolen.
Classes:
Most classes on our timetable are included within each membership package. At certain times we may offer additional classes that run as part of a course or that are on a one-off basis, these classes may incur additional fees and it is our right to advertise and charge these fees accordingly. Members will be able to book on to classes online, via our app, over the phone, or in-person at reception and will receive email notification of booking confirmation. Classes can be booked up to 7 days in advance. Members will be able to cancel their class booking up to 4 hours before the class is due to begin.
If you are unable to make a booked class, we ask that you cancel at least four hours in advance of the class start time. If you do not cancel your place within this time frame then you will automatically receive a £3 charge onto you account. This is non-refundable and non- negotiable.
Children:
Members must be 16 or over to attend the gym.
If attending a parent and baby class, babies are classed as pre-walkers only. There is no facility to store prams within the gym, babies must either be in a car seat or carrier. There are no baby change facilities within the gym space. Babies must remain within the studio and for health and safety reasons are not allowed to go anywhere else in the building, this includes the changing room facilities. Parents should come to the parent and baby class already dressed for said class. If attending a class, babies are only allowed in the building during the allotted class time.
Liability:
Attending FLY is at your own risk. FLY Fitness Ltd accepts no liability whatsoever for physical injury relating to attending the gym or classes within the gym. By signing these terms you understand that FLY Fitness will not always have a member of staff within the building, and you understand that help will not always be available to assist if injury arises. FLY Fitness Ltd accepts no liability or responsibility for loss or damage related to leaving belongings in the changing rooms, lockers or elsewhere in the gym. By becoming a member of FLY you accept these risks. Members will be given the opportunity to receive a gym induction before using the facilities when they collect their membership card. This induction is voluntary. If the option of gym induction is not utilised by the member, the members use of the gym and its full facilities is at their own risk. If induction is utilised by the member, the members use of the gym and its full facilities is at their own risk.
Privacy:
Your privacy is important to FLY Fitness Ltd, the FLY Fitness Ltd Privacy Policy is hereby incorporated into these Membership Terms and Conditions by reference. Please read the privacy policy carefully for information relating to FLY’s collection, use, and disclosure of your personal information.