IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING ONE LDN WODBOARD. WE RECOMMEND YOU PRINT A COPY FOR FUTURE REFERENCE.
It is members' responsibility to make sure their contact details including name, telephone number, and email address are correct on the system.
This Website and the Goods and Services displayed on it are provided by ONE LDN 360 Limited (“ONE LDN,” “ONE LDN 360”, “The Company”.)
These are the terms and conditions which apply to your use of this Website and the purchase of Goods and Services from us. If you do not agree to these Conditions, you must not use this Website.
This Website and the Goods and Services displayed on it are provided by ONE LDN 360 and its subsidiaries.
Further information about us is set out in Condition 12.
When we refer to "you" and "your," we mean the user of this Website, purchaser of Goods, or user of our Services.
You should read these Conditions carefully before using this Website or purchasing any Goods or Services from us.
We reserve the right to change these Conditions at any time. Any changes to the Conditions will be effective after the change is published on this Website.
You should check these Conditions before each order as they may have changed since your last visit. If you have any questions about the Conditions, the Services, or this Website, please contact us using the contact details in the “Contact Us” section of this Website.
When the following words with capital letters are used in these Conditions, this is what they mean:
ONE LDN MEMBERSHIP AGREEMENT
The term Monthly Membership refers to a monthly paying customer who pays rolling by Credit/Debit Card. Pay As You Go (“PAYG”)/Lead /Trial Customer who has any credits loaded on their personal account and/or is using ONE LDN 360 facilities with permission of ONE LDN 360 is referred to as a Class User. Class Users and Monthly Members are governed by the same Terms and Conditions and Privacy Policy.
The membership agreement is between you, the member, and ONE LDN 360, a company registered in England and Wales (Company Number 13382095), Lawford House, Albert Place, London, N3 1QA.
By following the joining process to become a Member, either via our website (oneldn.com) or in the club with a member of the ONE LDN team, you agree to accept the terms and conditions of this membership agreement.
THE AGREEMENT
The Monthly Membership Agreement automatically commences once you have completed the appropriate payment information and your personal details and accepted the terms during the joining process. By accepting the terms, you are agreeing to pay any applicable Joining Fee and Monthly Membership Amount, which are shown at the start of the joining process and again before confirming your payment instruction.
The minimum term of all Monthly Memberships is a full calendar month – i.e., it starts as of the 1st day of the first full paid calendar month and lasts for the duration of that month. For example: if a Membership starts on 15th September, the minimum term would begin as of 1st October and last for the duration of October.
The Monthly Membership is a rolling month-to-month agreement payable in advance on the 1st of the month via your Credit/Debit card. ONE LDN 360 no longer accepts Direct Debit as a form of payment for Goods and Services. If you are a Legacy Member and have historically paid via Direct Debit, you are required to cancel your Direct Debit with your Bank, update your card details at Reception or online via www.oneldn.com and notify a member of the ONE LDN 360 team at membership@oneldn.com at your earliest convenience to switch your membership over. It is your responsibility to cancel your Direct Debit with your bank before your next collection date.
ONE LDN 360 cannot be held responsible for the cancellation of a member's Direct Debit instruction.
ONE LDN 360 will not issue any refunds in cases where the member has been informed by ONE LDN 360 about the need to cancel their Direct Debit but failed to do so.
As part of your membership agreement, you are aware that ONE LDN 360 uses the services of Stripe Inc. to process and collect your Credit/Debit Card payments. Stripe Inc.'s terms and conditions can be found on their website https://stripe.com/gb. ONE LDN does not store any customer payment information, please refer to Privacy Policy for further details.
Upon joining ONE LDN 360, members* will be required to purchase a £30 Joining Fee, payable upon collection on your first visit. You'll receive a Membership Key which provides you access to the Club and secure access to a locker. Please note this is a non-refundable charge.
You are required to use a key to enter a club. In the case that your key is lost, you can purchase a new key. The amount of £6 is refundable on the return of the key.
You are only entitled to use the gym or gyms detailed in your membership agreement, provided you continue to pay the appropriate monthly amount. Memberships are not transferable, and no one else is allowed to use your membership to access the gym and/or classes. Class bookings and Credits are also non-transferable. If another person uses your membership, you will be liable for an extra one-month membership fee.
ONE LDN 360 will endeavor to collect all membership fees due on or around the collection dates communicated however, should any error in collections arise resulting in a membership fee not being collected, ONE LDN reserves the right to subsequently collect all and any membership fees outstanding.
If your Credit/Debit card payment is declined for any reason, your membership will be immediately suspended, and access to the facility will be withdrawn. ONE LDN 360 will re-attempt to collect your outstanding payment 7 times over the following month and at any point throughout the month. If any attempts are successful, your membership will be immediately reinstated. If after re-attempts to collect an outstanding payment, your Credit/Debit card is still declined for any reason, your membership will be suspended with immediate effect, and any access to the facilities will be denied. Under this Agreement, you will still be liable for all outstanding month/s payments.
If you have canceled your membership or were terminated due to failed payment attempts as described in point 11, you will forfeit the right to any previous or historic discounted membership prices that have been applied to your account. If you wish to re-join, you can only re-join at current membership prices, having settled the outstanding amount owed.
ONE LDN 360 reserves the right to change membership rates at any point.
Email communication to membership@oneldn.com is subject to a 3-day reply period, although every endeavor will be made to answer your query as soon as possible.
MEMBERSHIP CANCELLATIONS
All cancellations must be made in writing by emailing us at membership@oneldn.com.
All cancellations are subject to 1 calendar month notice (i.e. from the 1st of every month for the full duration of the month).
If your membership is paid via Direct Debit in addition to the cancellation procedure stated above, you are responsible for canceling your Direct Debit with your bank before your next collection date. ONE LDN 360 cannot be held responsible for the cancellation of a member's Direct Debit instructions and is not liable for any fees incurred by the client as a result of the client failing to cancel their Direct Debit.
Your last payment will be a full month payment paid on the 1st of the month following the date your cancellation.
Once your cancellation email is received, ONE LDN 360 will confirm your cancellation via email and will endeavor to do so within 3 days of receiving your original cancellation email.
FREEZING MEMBERSHIPS
Monthly Memberships can be frozen for a period of a minimum of 1 full calendar month running from the 1st until the 1st and up to a maximum of 6 months within a 12 month period of membership commencement; The freeze will occur from the beginning of the month (1st) until whenever you are ready to come back.
A monthly member must have a membership with ONE LDN 360 for a minimum period of two full calendar months before freezing their membership.
ONE LDN will automatically reinstate the Frozen memberships after 6 months.
A fee of £12.50/month is applied to membership freezes. If you would like to freeze your membership for the following month, you need to email membership@oneldn.com before or on the 15th of the current month, or you will pay your usual membership rate for the following month.
Membership can be reinstated at any point after the expiration of the 1st month, and the monthly fee will be calculated on a pro-rata basis.
Memberships cannot be cancelled from a Frozen state. If your membership is Frozen and you wish to cancel it, you must first reactivate your membership and pay for a full month. Following payment, you must send an email to membership@oneldn.com stating your intention to cancel.
CURRENT PROMOTIONAL OFFERS TERMS & CONDITIONS
INTRO OFFER – GYM & UNLIMITED CLASSES, 7 DAYS FOR £34.99
Intro Duration and Pricing:
The 7-day trial begins immediately upon sign-up and ends at 11:59 PM local time on the 7th calendar day, unless cancelled by 11:59 PM on tehe 6th day or otherwise specified.
Membership starts on the 8th day at a pro-rata rate for the remainder of the month. No joining fee is charged upon completion.
Cancellation Policy:
If the trial is cancelled before 11:59 PM on the 6th day, the cancellation will be processed, and access will end at the completion of the 7-day period.
Trials not canceled by 11:59 PM on the 6th day will automatically convert to a regular monthly Club Membership at the prevailing rate and all Terms and Conditions will apply - notice to cancel must be emailed to membership@oneldn.com
14 DAY MONEY BACK GUARANTEE
A "14 Day Money Back Guarantee" is applicable when a Member signs up to a Club prior to seeing the Club (“distance selling”).
During the designated 14 days a Member may request immediate termination of their Membership along with a refund of fees paid upon joining (including the joining fee).
The 14 days is effective from, and including, the agreed original agreement start date of their Membership.
A Member can only have a maximum of one visit of the Club recorded on their Membership to be eligible for this 14 day money back offer. Upon visiting the facilities and using the Club a second time the member is confirming they will commit to the full terms of their chosen Membership.
Post-Trial Membership:
Upon conversion, the regular Club Membership will begin immediately after the 7-day trial period ends.
If a member cancels before conversion, they cannot attend classes scheduled after the trial ends, even if booked during the trial period, but will have full access until Day 7.
Additional Terms:
The Intro offer is non-transferable, cannot be combined with other offers, redeemed for cash, Unless explicitly communicated otherwise with notice served in writing to membership@oneldn.com before 11:59pm on day 6, the Intro week will automatically renew to a full Club Membership.
The offer is only valid for customers who have never been to ONE LDN before.
Offer is only applicable when valid Credit/Debit Card details are stored during online sign up process (see point 1 of Membership Agreement).
All other Terms & Conditions remain the same.
PERSONAL TRAINING INTRO OFFER – £125
£125 PT Intro Offer - Introductory one-time offer only when purchasing a new membership of a month minimum. Valid for purchase within 1 month of your membership purchase and expires within 2 weeks of purchase.
Offer cannot be used in conjunction with any other offer or discounted membership.
Offer is only applicable when valid Credit/Debit Card details are stored during online sign up process (see point 1 of Membership Agreement).
All other Terms & Conditions remain the same.
ANNUAL MEMBERSHIPS - IMPERIAL WHARF
Discount is only valid until the end of your year agreement.
Once purchased, Annual Memberships are non refundable, however, are transferable if you wish to do so.
Offer cannot be used in conjunction with any other offer or discounted Membership.
Offer is only applicable when valid Credit/Debit Card details are stored during on line sign up process (see point 1 of Membership Agreement).
All other Terms & Conditions remain the same.
FRIEND REFERRAL
Offer is valid when a new member signs up through referral of a current member who has had an active membership of a minimum 1 month period.
Credit Note for Referrer:
The referrer (current member) will receive a credit note equivalent to 50% of your monthly membership fee. This credit will be applied to your account after the new joiner has completed one full month of membership.
Usage of Credit Note:
The credit note can be used towards future membership fees or any in-house ONE LDN purchases, including café items
Eligibility Criteria
The referrer (current member) must have been an active club member for at least one full calendar month.
* The new joiner is required to pay a joining fee, which is not subject to discount.
* Administrative Process:To claim the referral, notes must be added to both the referrer's and new joiner's accounts. An email containing the details of both the referrer and new joiner must be sent to membership@oneldn.com.
Cancellation may only be requested after one full month's payment.
Current members may refer multiple friends and will be entitled to additional months at 50%. Credit notes for these will be processed consecutively over the amount of months relating to the amount of referrals.
BOOKINGS & CLASS CANCELLATION POLICY
Early Cancel: classes can be cancelled up to 12 hours before the class start time without incurring a charge, any credits related to your booking will be returned to your ONE LDN account in full.
Late Cancel: if a class cancellation is made within 12 hours of the class start time or if you do not attend without notice ("no-show") you will be charged the full class rate, and no refunds will be given. A fee of £5 will be charged to the account linked with your membership upon any late-cancel or no-show. If you are using class-credits, you will lose your credit.
No Shows for Classes: ONE LDN reserves the right to suspend your ability to book classes online if you book classes and don’t show up for them.
Lateness Policy: we want you to get the best experience out of every class and ensure your training is both safe and effective, therefore we do insist on a strict lateness policy. Please ensure you are ready 5 minutes before your published class start time, any lateness to classes may result in you not being able to participate in that class and your credits for that class not be refunded. No entries will be allowed 5 minutes after the start of the class.
Waiting List: If you join a wait list, and a spot becomes free ahead of the 12 hours pre-class, the waitlist will be automatically added in order. Within the 12 hours before a class, waitlist members will not be automatically added to the class but sent an email offering them a spot on a first come first served basis. If you no longer wish to be on a waitlist, it is your responsibility to remove yourself via the My Account area and cancel the booking.
COMMUNICATIONS
You may opt out of email and SMS communications that we may send at any time by contacting us via email at membership@oneldn.com or via the "unsubscribe" button on promotional emails or via your WodBoard app/account.
We cannot be held responsible for any loss incurred by you not receiving ONE LDN 360 related communications.
Please let us know of any concerns by emailing our General Manager using the email address that we hold for you.
SECTION 2 - YOUR OBLIGATIONS
You are at least 18 years old.
Anyone, 16 - 18 years old, wishing to use the gym must be accompanied by a parent or guardian on their first gym visit. Written liability waiver in a form of an email to imperialwharf@oneldn.com from a parent or guardian is mandatory.
You agree to pay us the applicable monthly membership fee and joining fee (when applicable) on the date detailed during the online membership application process.
You agree to abide by the Gym Membership Rules, which are available during the online joining process, prominently displayed in the gym.
You agree that your membership is non-transferable under any circumstances and you are the only person permitted to enter the facilities using your unique membership "key".
You agree to keep us informed of any change to your personal details and contact information.
You agree to supply correct personal information, such as name, email, address, and phone number. Failure to do so may result in membership being suspended without notice.
To protect your identity, you agree to have your photo taken which will be stored securely on the ONE LDN membership system to identify you upon entry to the club. Lack of a photograph may lead to your account being suspended.
You consent to being recorded on club CCTV for security purposes and reviewed at our discretion by our employees and/or appropriate contractors.
You will at all times wear suitable and applicable clothing as directed by club management and set out in the gym rules. You agree to use the facilities and equipment in a safe and proper manner at all times. You agree to consult a member of ONE LDN team if you are unsure of the intended or correct use of any piece of equipment and we are not liable for any injury sustained through the incorrect use of equipment or facilities.
You will be held liable for any damage to equipment or facilities through negligent use. You understand we have the right to terminate your Membership Agreement immediately if you fail to pay any applicable fee or charge.
You understand ONE LDN 360 reserves the right to terminate any membership or refuse entry to facilities at any time. You understand that this agreement is governed by the law of England and Wales.
OTHER CLAUSES
Any additional services, for example Personal Training and Treatments do not form part of your membership agreement with ONE LDN 360 and are provided entirely by 3rd parties.
You are aware that any additional services you contract for or agree to pay for are done so entirely at your own risk and you are entering into an agreement directly with those individuals and not ONE LDN 360.
We will endeavor to ensure all 3rd parties supplying additional services on the premises have the relevant and applicable qualifications and insurance to provide the services you have contracted them for, however, you agree that it is your responsibility to check.
You agree and understand that we are not liable for any personal injuries, damages, or losses caused by any negligent act of those providing the additional services.
We do not allow the storage of members belongings and bear no responsibility for loss or damages of personal belongings left on site and unattended.